scope management (project management)

scope management (project management)

Project description
the major is project management,the course is scope management. they are different with business management. you need answering the questions for topic 1. and according to the case study to finish the questions for topic 2. i want to provide you the course materials (ppt) for you, what should i do?

Course: Scope management
Major: project management

Topic 1:
In this week’s lecture materials, you were asked this week to conduct online research about the characteristics of well- and poorly-written solution requirements: user, functional, project, and regulatory requirements. What did you find?
1. What are some of the features of well-written requirements?

2. What are some of the most common problems with writing requirements?

3. Did you find any internet site(s) that you would especially recommend to others?

For each answer, be sure to provide the URL of the internet source you used. Cite a minimum of 2 distinct websites.
Topic 2:

For our second discussion topic this week (and now that we know all about writing good solution requirements from the first discussion board), let’s practice writing requirements for the Rosa County case study project (you’ll get a chance to write requirements for your individual case study project NEXT week, so let’s use this week as a “writing requirements lab.”)
1. First, write at least 3 requirements statements for the Rosa County case study. The requirements can focus on any type: user, functional, project, or regulatory requirements.

2. As you read and respond to posts from your fellow students, and do you find those requirements provide enough detail? Are you “practicing what we preached” in this week’s first discussion board? What would you add or change (provide constructive suggestions only, of course.)

Project Background: Rosa County Public Safety System Upgrade
Note: this case study project focuses on the software development, physical installation, and personnel training required for a public safety system upgrade, the addition of a computer-aided dispatch (CAD) system that allows municipal governments to receive and process incoming emergency calls to public fire and police departments and then to dispatch appropriate field units to required locations. Details included in this case study are based on review of several different CAD systems throughout the United States and are intentionally set in the late 1990s, when standardized project management processes and practices were used less commonly than they are today. No individuals from any municipality are included in this case study (either by name or pseudonym), and any similarities to actual systems, processes or events is coincidental.
Rosa County (population 900,000, covering over 500 square miles) first investigated upgrading its public safety response processes in the late 1990s, when the County Police Department had been working with the County Fire Department to share handling all police and fire-related communications and dispatch functions internally and, due to a rapidly increasing population, both departments realized call volume was quickly exceeding current ability to respond.
The existing cumbersome and labor intensive call response process also required a steady pool of internal support to maintain, made up of civilian call takers and dispatchers, and, more recently, uniformed personnel who were tasked on an as-needed basis during especially active periods (holiday weekends, for example). To address the growing problem, Rosa County public safety representatives attended a state- wide public safety symposium in early 1998 to discuss similar issues encountered by other counties, as well as potential solutions. One of several vendors at the symposium expo, OnCall Systems, caught the attention of Rosa Police Department senior personnel and scheduled a demonstration of their recently- developed computer-aided dispatch (CAD) system for the following week.
OnCall gave their prepared demonstration as scheduled, the week after the symposium. The demonstration focused on assignment and tracking of units in response to calls for service, with enhanced electronic mapping and address retrieval capability at the dispatch center and inside units themselves. The demonstration also featured significant use of a Global Positioning System (GPS) to locate and track emergency vehicles using externally-mounted transmitters. The demonstration was attended by Rosa County police and fire department personnel, including the Chief of Police, his immediate assistant, and a handful of deputy and assistant chiefs from both departments. The Fire Chief was unable to attend due to a scheduling conflict, but his Assistant Chief of Administrative Operations was present.
OnCall was then a small, disabled veteran-owned business of 20 employees with revenues of $3M annually. The locally-based company typically employed personnel with backgrounds in public safety at state and local levels, and offered both general safety consulting and technical services. At the time, OnCall was among the first vendors in the area to develop a dispatch system aided by computers.
Realizing the significant benefits (and County labor efficiencies) a CAD system might provide, as well as the paucity of vendors who could provide such technology, the County Police Chief, Randall Wade, in March 1998 authorized award of a sole source contract to OnCall to install and implement their system for the County’s Police Department, as well as to train County Police Department personnel on its use (the County Fire Department would be converted to the new system in a second, separate award phase, after Police Department installation, implementation and training was completed). The award was for $720,000 (roughly $1M in 2012 U.S. dollars), with Chief Wade widely announcing the new system would provide “tangible benefits and improved call response time” to County citizens “by the end of the decade”.


Maintenance of the system was acknowledged as a requirement, but as the first County system of its kind, maintenance activities and associated costs were unknown and would be negotiated with the County after the first contract period, once installation and training were completed.
Upon award, Police Chief Wade selected Alex Jensen, a former uniformed officer and now an Operations Manager employed by the Police Department’s Division of Communications Services, to oversee the project on a day-to-day basis. With significant experience and history within the Department, Alex had a strong understanding of general Departmental processes and good personal rapport with the existing team. Although he did not have a technical background, Alex felt he came away from his first meeting with his OnCall counterpart, Paul Spires, with a good general knowledge of system and its high-level goals.
(Alex’s notes from his meeting with Paul are included on the next page).
OnCall began planning with the County to physically reconfigure the internal communications working area, which was consolidated into a single location in Police Department spaces (Fire Department personnel remained as part of the dispatch team, with the Police Department assuming the lead for the project). As is now common with CAD centers, OnCall also began plans to locate its technical personnel onsite with County dispatch personnel to provide support 24 hours a day, 365 days a year.

A Guide to the Project Management Body of Knowledge, 5th edition. Project Management Institute, 2012. (ISBN: 978-1935589679)


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