Quality Management Six Sigma: DMAIC on Six Sigma Projects
How is DMAIC used on Six Sigma Projects?Read the following two cases about two Six Sigma projects. Analyze how each one used the DMAIC process to solve the problem. Write a paper comparing and contrasting the two projects.
Be sure to include the following: What are the similarities and differences in the two projects for the five phases, Define, Measure, Analyze, Improve, and Control? Your paper should be organized so that you have an introduction, then five sections for each of the DMAIC, then a summary. Write a two to three page paper discussing comparing and contrasting the two projects.
Case Assignment Cases to be contrasted:
Konopka, S., Millar, M., O’Brien, B. and Weissman, M. (2009). Reducing Delays in a Cardiac Cath Lab: an iSixSigma Case Study. Retrieved 3/16/2010 from http://www.isixsigma.com/index.php?option=com_k2&view=item&id=78:red ucing-delays-in-the-cardiac-cath-lab-with-six-sigmaan-isixsigma-case-st udy&Itemid=156
Williams, T. (2009). Call Center Software Issue: an iSixSigma Case Study. Retrieved 3/16/2010 from http://www.isixsigma.com/index.php?option=com_k2&view=item&id=148:s alvaging-a-call-center’s-big-software-investment&Itemid=156
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